Refund policy

Return, Refund, Cancellation Policy 

At Nektar Organiks, we are committed to providing our customers with the highest quality, best tasting product. If you are not 100% satisfied with your shipment, we want to know. We pride ourselves in our consistency and freshness of product, although we try to be perfect, sometimes mistakes may happen. 

Freshness Guarantee: If you are not satisfied with the quality of the juices purchased, you will need to contact us via email at info@nektarorganiks.com within 3 days of receiving the shipment with detailed information on why you were not satisfied with our product. We will review the information to determine eligibility for a full refund. 

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nektarorganiks.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use the Contact Us page, or send us an email at info@nektarorganiks.com. We will provide further instructions within 2 business days. 

Shipping 

To return your product, please submit a request via the Contact Us page, or serve us an email at info@nektarorganiks.com. We will provide further instructions for shipping the item. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Cancellations 

Cancellation requests for shipment orders placed need to be submitted to info@nektarorganiks.com right away. A 24 hour notice is in place for all E-Commerce shipments to give ample time to communicate the change with our distribution locations. If the cancellation is outside of the 24 hour window, we may not be able to guarantee the cancellation or issue a full refund.